Testimonials

Testimonials

Here's what our customers are saying about Heartland Custom Flooring.
We were planning to replace our white Berber carpet with hardwood. Since we knew Rob from a previous job connection, he was to be our first stop in shopping. It turns out that he was our only stop.

Rob has always been helpful and considerate and I knew that he would not let me down on our flooring. He showed us a few samples of what we were looking for and let us take them home to compare.

After the decision was made and the wood ordered, it didn’t take long for the laying crew to show up at our house to get busy. In a matter of just short of 2 days, the new floor was installed.

The new flooring is just gorgeous. It brings out all the wood in our furniture and totally warms the rooms. We posted some pictures on Facebook and several people commented on how beautiful they were.  

All in all, it was very pleasant working with Rob and his Heartland Custom Flooring crew. They were all very professional and very helpful. We will definitely look to them for any flooring purchase in the future and recommend them to our friends.

- Barb and Sam Herndon | Scott City, MO

It would be my pleasure to tell the world about the experience our lives had with your company. For beginners, I would not know where to start. So how about the beginning?

I went to Heartland Custom Flooring because I wanted to have someone local. Well, when they gave me a price, I thought well, let me check out what Lowes had. I would have never believed they were real close. Hey, and if you have problems, have you ever had to deal with Lowes? Well, to make it short, we did have a problem with a manufacturers’ defect.

Mr. Stephens and his installer bent over backwards for us. I was very pleased with the way they handled things. So we were a little late on the timing on getting it installed, but they were very professional. Once we had it installed, the flooring was better than I could imagine. My whole family and my neighbors were very impressed by how much different the house looked.  
 
Thank you, Mr. Stephens and Heartland Custom Flooring.

- George Rendleman | Scott City, MO

Rob and his Heartland Custom Flooring staff were unbelievable. He was willing to come to his showroom after regular business hours for me and my wife to pick out samples. Then he showed up the next morning to get measurements. That afternoon he got our carpet ordered. Then he worked again with our busy schedules and got our carpet installed at OUR earliest convenience. Great customer service and I would highly recommend Rob and Heartland Custom Flooring to help you with your flooring needs. Thanks, Rob.

- Lee and Angel Hillman | Cape Girardeau, MO

We wanted to replace the flooring in the bathroom. While reviewing pricing and flooring samples with Rob, we decided the price was right to also replace the kitchen flooring. The new flooring was in inventory and delivered the next day. We were amazed how both projects greatly improved the overall appearance of the entire house and wondered why we waited so long to do them. We are very happy with our new flooring and our experience with Heartland Custom Flooring. We will definitely call them the next time we need flooring materials.

- Craig Bohnsack | Cape Girardeau, MO

When I decided to sell the home my parents had lived in, I knew that some updates were going to be needed. I replaced the carpet with a Berber carpet from another flooring company. After the home had been listed for several months, my realtor told me that several people had told her that while they liked the home, they didn’t like the new carpet. I knew I had paid a lot of money, but it hadn’t helped and was actually hurting the sale of the home.

I contacted Rob at Heartland Custom Flooring to talk about changing the carpeted areas to match the wood floors in the dining room and entry by the front door. I was amazed that Rob was willing to come to the house to show me samples. I never even had to visit his showroom! Once he was here, we realized that we had two choices: we could either replace the carpet with unfinished wood and then completely refinish the old wood or we could tear out the original wood and buy new wood throughout. Rob brought me two different bids and then actually talked me into the LESS expensive choice, sanding and refinishing, instead of buying new wood.

Once we had decided on that process, the installer talked to me about the color that I had decided on. He told me that my color choice was “outdated.” He suggested a different color that would be more “modern”. Boy, was he right! It looks beautiful! Not only that, but his crew was finished a few days earlier than they had planned.

And here’s the best part of the story: Just two days after they finished the floor, the house was SOLD! I can’t say enough about Heartland Custom Flooring their level of service. Rob really worked hard to consult with me to make sure that I got what I needed without trying to “sell me” on products that would cost more and wouldn’t help sell the home, which was the ultimate goal.

Thanks, Rob!

- Rebecca Crowell | Jackson, MO

We were very impressed with Heartland Custom Flooring! They did not carry what we wanted to use for our front porch. So they researched and found exactly what we wanted! It is a beautiful tile that looks just like hardwood. They delivered it right to our home! Mike and I really love our new front porch! Thanks again, Rob and Joan!

- Laura Green | Jackson, MO

As a first-time homebuyer, I struggled greatly when I first started the process of choosing a floor option for my bedroom and guest bedroom. I went back and forth in my mind: “Was I going to choose wood? Was I going to choose carpet?” I needed a professional to step in and help me compare them both so I could make the right choice for me and more importantly, my pocketbook! That is when Rob and Joan Stephens with Heartland Custom Flooring came into the picture for me.

They had an experience level and service model that literally “floored me” (pun intended). They have a willingness to serve you through your flooring process until you are completely happy. Although my dream is set on wood floors, because of Heartland Custom Flooring, and more importantly the face of HCF, Rob and Joan, I’m bouncing on some incredible Shaw carpet that fit both my taste and my budget.

- JP Thompson | Jackson, MO

Heartland Custom Flooring just completed the installation of carpet and vinyl in property we own. We are very pleased with the results. The installer went out of his way to make sure we were satisfied with the end result, even doing some work that he did not really have to do. They took away the old carpet and pad and did a good job of cleaning up.

Your follow-up throughout the process was greatly appreciated. You kept me informed so that I knew what to expect and when to expect it. When a potential problem arose, you made changes so the job was completed on time.

Dealing with Heartland Custom Flooring and you Rob, was a breath of fresh air versus a couple other stores that did not seem to be very interested in helping us get this job done. Thank you!

- Bob Kirchherr | Jackson, MO

Heartland Custom Flooring handled the flooring for our business and really impressed us with how friendly and professional they were. When it comes to service, I've never had such a pleasant experience. Rob was happy to drop off and pick up flooring samples and really provide good guidance on what type of flooring would work the best in our space. We couldn't be happier with the finished product and would recommend Heartland Custom Flooring to anyone we know.

- Matt Kinder KFVS/ Merge Digital Solutions

Need to buy carpeting, vinyl, laminate, or any other kind of flooring? Visit Heartland Custom Flooring for superior quality, great installation, and installers that show up on time and clean up after themselves!
They are open on Saturdays, too!

We’ve had them do two jobs for us and we are thrilled with the results. Heck, I had to tell the installers to turn UP their music as there was no way they could hear it while they were working…

- John McGowan Cape Girardeau, MO

I had been needing new carpet in my master suite for a long time. It was literally threadbare in places. 
When I called Rob at Heartland Custom Flooring, he was very accommodating and came to my home after work one night to measure. He even brought samples in four different price points for me to choose from.

I am very pleased with my carpet and can highly recommend Heartland Custom Flooring.

- Mary Miller Jackson, MO

Rob and his team are fantastic. They worked really hard to get things done on my crazy schedule, and that means a lot to us. Our sanctuary looked so good that we are scheduled next week for some other work!!! A+++. Great job!!! Overcomers Church loves Heartland Custom Flooring!!!!

- Pastor Derrick Beasley 

Heartland Custom Flooring handled the flooring for our business and really impressed us with how friendly & professional they were. When it comes to service, I've never had such a pleasant experience; Rob was happy to drop off and pick up flooring samples and really provide good guidance on what type of flooring would work the best in our space. We couldn't be happier with the finished product and would recommend Heartland Custom Flooring to anyone we know.

- Matthew Kinder

We were very impressed with Heartland Custom flooring! They did not carry what we wanted to use for our front porch. So they reserched and found exactly what we wanted! It is a beautiful tile that looks just like hard wood. They delivered it right to our home! Mike and I really love our new front porch! Thanks againg Rob and Joan !

- Laura Lea Green

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